Delivery & Discreet Orders

Plain packaging

Lova Lab orders are prepared discreetly. The outer packaging is plain and does not explicitly identify the nature of the products ordered.

Delivery times

Available delivery methods and estimated times are shown during checkout before payment. They may vary depending on destination and carrier.

Charges

Applicable delivery charges are displayed before the order is finally confirmed. Delivery is free on orders over €50 when this offer is displayed in the shop.

Receiving your order

We recommend checking the outside of the parcel on receipt and contacting us promptly if you notice a significant issue.

Address

The customer is responsible for the accuracy of the information provided when placing an order.