Terms and Conditions of Sale

Terms and Conditions of Sale

These terms and conditions apply to purchases made through the Lova Lab online shop.

1. Seller

Lova Lab is the trading name of Stéphane LE MOAL, sole trader, SIREN 484 548 888, operating in distance selling through a specialised catalogue.

Business address: 115 Boulevard de l’Aéroport International, 34000 Montpellier, France. Email: cosmea@outlook.fr.

2. Products

Products are presented with their essential characteristics.

3. Prices

Prices are shown in euros. Any delivery charges are shown before the order is confirmed.

4. Orders

The customer checks the order and information before payment. The order becomes binding after payment is confirmed, subject to applicable legal provisions.

5. Payment

Payment is made using the methods offered by the shop at the time of purchase.

6. Delivery

Available methods, times and charges are shown before the purchase is completed. See Delivery & Discreet Orders.

7. Withdrawal

Consumers generally have fourteen days to exercise their withdrawal right. Legal exceptions apply, including certain unsealed products for hygiene reasons. See Returns, Refunds & Right of Withdrawal.

8. Legal guarantees

Applicable legal guarantees are detailed on Legal Guarantees.

9. Complaints

For any difficulty, contact Lova Lab at cosmea@outlook.fr to seek an amicable solution.

10. Applicable law

These terms are governed by French law, subject to mandatory consumer protection provisions that apply.